Support Mishiko

1. Is Mishiko Right for My Pet?

The device is suitable for all kinds of dogs, from diminutive breeds (adult weight under 5kg) to outright enormous ones.
Absolutely! It is perfectly safe for you to use Mishiko’s GPS-tracker function. However, bear in mind that Mishiko’s exercise regimen is intended for dogs that are at least 1 year old.
At present, the App can only track one device at a time. But we do intend to introduce a multi-tracking function in future App updates.
Of course! Mishiko is rated IP67 for resistance to water and dust damage. What this means is that Mishiko is dust and splash-proof and can survive being immersed in water (1 metre deep) for up to 30 minutes.
The tracker will work fine on other animals (or even people). Mishiko will transmit location data as normal. However, the exercise function will not function correctly, because our fitness formula is intended specifically for dogs.

2. Turning Mishiko On for the First Time

1) Put Mishiko on its charging station and leave it there for 3 hours. This will fully charge the battery and complete any firmware updates.
2) Download the Mishiko App.
3) Create an account — enter a current email address as your user ID and think of a secure password.
4) Register your device: enter the serial number and password as printed in your Quick Start Guide. The online registration may take about 5 minutes to complete.
1) Use a USB cable to connect Mishiko’s wireless charging station to a power source with the following output parameters:
 • Output voltage: 5 V
 • Input voltage: 220 V
 • Output current: 2 A

A USB-compatible mains charger for a mobile phone will do.

Attention! DO NOT charge Mishiko from your laptop’s USB port!

2) Put Mishiko onto the charging station and wait for the display lights to come on. The collar that comes supplied with Mishiko should not interfere with the charging. The device can be left on the collar. When Mishiko is getting charged, display lights should come on.
It takes 2.5-3.0 hours to charge Mishiko fully.

The Mishiko App is no different to any other smartphone app. You can download it form the App Store or from Google Play.

Attention! Make sure that your smartphone settings permit the Mishiko App to access GPS functions and to post notifications.

A Mishiko account works like most online accounts: use a current email address as your login name and think of a unique password. In order to register Mishiko, you will need to enter the device Serial Number and the unique Password, as sprinted in the User Manual supplied with Mishiko.
There are no buttons on Mishiko. To switch Mishiko on, simply shake it for 5 seconds. This switches Mishiko on and puts it in active mode (as confirmed by the LED display).

3. Using Mishiko – the Basics

It takes 2.5-3.0 hours to fully charge Mishiko.
How long Mishiko lasts without recharging depends on how often you activate it and access it via the App.

What uses up the most energy is the transmission of data from Mishiko to its mobile App. (This happens when you access the App while Mishiko is in active mode.)

If the App is accessed a few times a day, a fully charged battery should last you 2 to 5 days. Under maximum load (i.e. if the App is constantly in use), this time will be considerably shorter; it could be less than 6 hours.

No. There is generally no need to take Mishiko off the collar while charging. However, sometimes a collar can interfere with the process. (For the charging station to work well, the gap between it and the device should be not more than about 1.3 mm.) Consequently, if you are using a collar other than the one that comes provided with Mishiko, please make sure that it is no thicker 1.3 mm.

If you set Mishiko on the charging station with the collar attached, but it does not appear to be getting charged (the LED display does not light up), try removing the collar.

For best possible data transmission and reception, we recommend that you position Mishiko so that it is within direct sight of the satellites, i.e. on the back of your dog’s neck or on the side. Make sure that Mishiko is not attached to the collar too loosely and is not sliding to the underside, as this could interfere with the GPS signal.
There are no buttons on the device. To switch it on, simply shake it for 5 seconds. This switches Mishiko on and puts it in active mode (as confirmed by the LED display).

When you open the App map for the first time, the system may take a few minutes to locate the satellite signal. After that, the satellite data should be updated every 20-30 seconds or so.

If left stationary for 2 minutes, Mishiko switches itself to inactive mode (the LED display is turned off); after 24 hours, Mishiko goes into sleep mode. To bring Mishiko out of inactive or sleep mode, shake it for 5 seconds (until the display lights up).

When Mishiko is stationary and not in use (not communicating with the App), it automatically goes into inactive mode after 2 minutes and into sleep mode after 24 hours. There is no need to switch off it manually.

To turn Mishiko back on, just shake it for 5 seconds.

There are no analogue buttons on Mishiko. If necessary, the it will reboot itself.

Important: There may be interruptions in data transmission while Mishiko is being rebooted. The reboot should take about 5 minutes.

Mishiko checks for software updates automatically while it is being charged, then downloads and installs the latest version as necessary.
There is no fee for software updates.
Mishiko comes with a light display made up of 8 LEDs. The display shows its current status and operating mode.

1) Main display modes:
 • Helicopter: pairs of opposing LEDs circle around the display. You will see this on launch after a reboot or a complete battery discharge.
 • Circular Rotation: LEDs light up and dim in sequence, circling around the display. A firmware update is in progress.
 • Heartbeat: a steady blink — all the LEDs at the same time, once every 2.5 seconds. Mishiko is active and ready to use.
 • Fast Heartbeat: a faster blink — all the LEDs at the same time, once every 1.25 seconds. The App is performing a map search while Mishiko is in the SOS mode (low battery charge).
 • Stroboscope: bursts of 3 short flashes in a row — all the LEDs at the same time, every 3 seconds. The battery is down to 10% or less.
 • Full Circle: the LEDs light up in a circle then all dim simultaneously. Mishiko is going into deep sleep, because it has been out of use for an extended period of time, or because the battery is completely out of charge.

2) Charging modes:
 • +1 Diode: all the LEDs light sequentially, until there is a full circle. The device is charging. Each LED represent 12.5% of full battery charge.
 • Full Glow: all the LEDs light up for 3 minutes before dimming. The battery is fully charged.

3) Additional display modes:
 • Swings: 4 LEDs light up and dim alternately on opposite sides of the display. There is a serious malfunction.

Mishiko is rated IP67 for resistance to water and dust damage. What this means is that Mishiko is dust and splash-proof and can survive being immersed in water (1 metre deep) for up to 30 minutes.

4. How Does the Mishiko App Work?

If your dog is indoors or in some other place where the GPS signal is weak or inconstant (for example, near tall buildings), the GPS data may become inaccessible. In this case, the App will display a location calculated using the LBS protocol (from the position of the nearest mobile network towers).

Important: For you to see your dog’s location on the App map, Mishiko must be active! To determine whether the device is active or not, shake it for 5 seconds and check the LED display.

Yes. The exact location shown on the map (calculated from GPS data) can be out by 25-50 metres. This is normal.

When the GPS signal is poor, or when Mishiko is operating in LBS mode (location determined from the position of the nearest mobile network towers), it may possible to determine the general area where the tracker is located but not its exact coordinates. This general area is typically 500 – 1000 metres in radius (depending on the mobile network coverage in your specific location).

Important: Mishiko cannot access the GPS data while indoors — it can only calculate its location from LBS data.

An initial search for your pet’s location takes place when you open the App map. It may take several minutes for the system to lock onto the GPS signal.

Subsequently, your pet’s location on the map should be updated roughly every 15-20 seconds (provided GPS signal is still available).

Attention! At the specific point when the system is swapping from GPS to LBS mode (because the GPS signal is poor), it may take up to 6 minutes to update the coordinates on the map.

The SOS button appears on the App map when the battery charge drops to 10% or lower.

The low battery charge puts Mishiko into a more energy-conserving mode. This means that the coordinates on the App map are no longer updated automatically. You can still manually request a location update by using the SOS command.

The system will go back to performing regular location updates, once Mishiko’s battery is recharged.

Yes. The App comes with a Geofence function. You can see the corresponding button on the App map.

You can use the map to draw the outline of your “fence”. If your dog strays outside the area defined by the “fence”, an automatic alert will be sent to your phone.

Important: The Geofence function is not accessible if the battery charge is at 10% or less, or if the device is being charged. (However, any “fence” you had set earlier will have been saved.)

Important: Please be careful: the Geofence function is energy-hungry and significantly shortens Mishiko’s battery life.

The information about your pet’s activity level is updated every 15-20 seconds when the App is active and also whenever Mishiko is put on the charging station.

5. What Do I Do If…

If you have set the device to charge and nothing is happening, try picking it up and repositioning it on the charging station. Check that the USB cable is working. If Mishiko is on a collar, try removing it from the collar before charging.

If none of the above is working, please contact Mishiko’s technical support.

First of all, check that there is some charge left in Mishiko’s battery. You can do this by checking the device status in the Mishiko App or by placing Mishiko on the charging station for a short time (the LED display should come on).

Check your phone’s Internet connection. If you are using Mishiko’s monthly subscription service, use the App to check your subscription status.

If none of the above is working, please contact Mishiko’s technical support.

Check your phone’s Internet connection. Try testing Mishiko outdoors, somewhere with a clear view of the sky. Please remember, an error of up to 25-50 metres is normal.

If the GPS signal is poor, and the device is working in LBS mode, the error is typically of the order of 500 – 1000 metres (depending on the mobile network coverage in your specific location).

It is normal for Mishiko to feel warm while it is getting charged.
It is normal for Mishiko to feel warm while it is getting charged.
Shake Mishiko for 5 seconds. The LED display should light up. If does not, check whether there is any charge in Mishiko’s battery. You can do this by checking the device status in the Mishiko App or by placing Mishiko onto the charging station for a short while (the LED display should light up).

If the gadget will not switch on even after charging, please contact Mishiko’s technical support.

If there is still charge in the battery, you can try to find Mishiko same as you would do under any other circumstances: check where it shows on the App map.

If the battery has run down, the App map will show Mishiko’s last known location.

Shake Mishiko for 5 seconds. The LED display should light up. If does not, check whether there is any charge in Mishiko’s battery. You can do this by checking the device status in the Mishiko App or by placing Mishiko onto the charging station for a short while (the LED display should light up).

If none of the above is working, please contact Mishiko’s technical support.

Any QI wireless charger will work.
To restore your profile, just install the Mishiko App on your new phone and enter the login name and password for your existing Mishiko account.
All the profile data is stored on our server, so the information will still be there for you to access from your new handset.

Technical Support